Refund Policy

At Hedroz, we aim to ensure that our customers are satisfied with every purchase made in our store, where the nature of the product allows. If you are not completely satisfied with your product, we offer a return and refund policy. Below are the key points of our policy:

Product Returns

  • We accept returns within 48 hours of delivery, provided the product is eligible for return.

  • We do not offer size exchanges. Exchanges are only possible if the product is damaged, defective, or faulty, which must be proven with clear, real photos.

  • Corsets, shapewear items such as bodysuits, and underwear cannot be returned for hygiene reasons. Gift items are also non-returnable.

  • The item must be returned in its original condition, unused, and in its original packaging.

  • Personalised products or limited editions may be subject to additional return restrictions, which will be stated in the product description. The same applies to sizing: all size details are provided in the size chart, and no size changes are offered.

Return Process (if conditions are met)

  • If you wish to return a product, please contact us to initiate the return process.

  • We will provide you with detailed instructions and the return address.

  • Return shipping costs are the responsibility of the customer.

Refunds (if conditions are met)

  • Once we have received and inspected the returned item, we will process the refund within 30 working days.

  • Original shipping costs are NOT refundable.

Condition of Returned Products (if conditions are met)

The returned item must be in its original condition, unused, and in its original packaging. If an item is returned in an unacceptable condition, a restocking fee may apply.

Damaged or Faulty Products

If you receive a damaged or faulty product, please contact us immediately so we can resolve the issue. We may offer a replacement or a full refund, including shipping costs, depending on the situation.

Our return and refund policy is designed to ensure your satisfaction and provide a safe shopping experience at Hedroz. If you have any questions or concerns regarding this policy, please do not hesitate to contact us — we are always happy to help and resolve any issue.

For any enquiries, please contact us at:
support@hedroz.com