Shipping and Delivery Policy
At Hedroz, we strive to provide a fast and reliable shipping service so that you receive your jewellery as quickly as possible. Below are the key points of our shipping policy:
Processing and Delivery Time
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We process your order within 24–48 working hours.
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Once dispatched, your order will be delivered within 3–8 working days after processing.
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Orders placed on weekends or public holidays are processed on the next working day.
Shipping Restrictions
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Hedroz delivers to most locations within the United Kingdom.
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However, shipping restrictions may apply to certain regions, for example due to customs regulations or limitations imposed by the shipping carrier. If your delivery address is affected, we will inform you before you complete your order.
Delivery Address
Please ensure that you provide a complete and accurate delivery address during checkout. We are not responsible for delays or misdeliveries caused by incomplete or incorrect address details.
We operate from Monday to Friday. No dispatches are made on weekends, public holidays, or the day before public holidays. Thank you for your understanding.
If you have any questions regarding your order, you can contact us at any time at:
support@hedroz.com
This shipping policy has been designed to ensure a smooth and pleasant shopping experience. If you have any further questions or concerns, please do not hesitate to contact us — we are always happy to help.